Building causal measurement for B2B CRM
Problem Attribution told us who got credit, not whether the communications actually changed behavior. In B2B, smaller samples, heterogeneous users, and noisy outcomes made the answer even harder to pin down.
Approach I built an experimentation framework around randomized holdouts, then used variance-reduction techniques to get more reliable estimates from noisy B2B data.
Impact I brought Data Science, Marketing, and senior leaders together around the framework, giving the teams a shared, credible way to evaluate CRM performance and decide what to scale, change, or stop.
CUPED uses pre-treatment behavior to explain away some of the noise, improving precision without changing the causal question.